Client confidentiality is the requirement that Psychologists protect their client’s privacy by not revealing the contents of therapy.

Client confidentiality includes not just the contents of therapy, but the fact that a client is in therapy. For example, the Psychologist will not acknowledge their clients if they run into them outside of therapy in an effort to protect client confidentiality. Other ways confidentiality is protected include:

  • Not leaving revealing information on voicemail
  • Not acknowledging to outside parties that a client has an appointment
  • Not discussing the contents of therapy with a third party without the explicit permission of the client


Client confidentiality sometimes has to be broken if your Psychologist is required to do so by law. For example if you disclose to your Psychologist your intent of harming yourself or others, including children. Or if you disclose intent of committing a serious criminal offence or terrorism. This may also apply if your Psychologist learn of someone else who may be being harmed or in danger, or is planning to harm others.

This does not mean that your Psychologist will go running to the police the moment that he/she hear about something illegal. It is a part of the Psychologist ethical commitments to you to inform you that the law may not protect your confidentiality.


We are committed to maintaining the privacy of all visitors to Canwillbebetter™, whether in person or online. We respect the wishes of our clients, and their rights to privacy and confidentiality.


All Psychologist working in association with Canwillbebetter™ follow the code of ethics of the British Psychological Society. Your discussions with your Psychologist, and any notes they write, are confidential and will not be disclosed to any other person without your consent. Exceptions to this rule would be if your Psychologist is required to disclose information by a court of law, or in order to protect you or another person from significant harm.

In addition, all Psychologists are required by their profession to have regular supervision sessions where they may discuss aspects of your therapy. They will not however reveal your identity during these sessions. Information held about you on Canwillbebetter™ data systems is covered by the Data Protection Act 1998 and will not be disclosed to third parties.


In order to help you and improve our services, we need to collect and store information about you. Your information will remain confidential and stored securely within Canwillbebetter™. No data will be shared to a third party without your prior consent. You have the right to access the information we hold on you. Please message us your request using our contact form. You will get a response within three working days.