PRIVACY POLICY

Canwillbebetter™ Your new source of private psychotherapy and counselling with the highest level of professional skills and competence.

Canwillbebetter™ & the GDPR

At Canwillbebetter™, our company mission is to help build a better internet. We believe that the protection of our customers’ and their end users’ data is fundamental to this mission.
The General Data Protection Regulation (GDPR) is a sweeping new European Union (EU) privacy law that came into effect on May 25, 2018. The GDPR harmonizes data privacy laws across the EU and mandates how companies collect, store, delete, modify and otherwise process personal data of EU citizens. It applies to any company that processes personal data of EU citizens, regardless of whether such company has any physical presence in the EU, or even whether it has any EU customers.

THE POLICY

This privacy policy notice is for this website; canwillbebetter.com and served by THE PRIVATE LOCUM SERVICE LTD – 2 Stamford Square, London, United Kingdom, SW15 2BF and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, THE PRIVATE LOCUM SERVICE LTD & Canwillbebetter™. Canwillbebetter™ is a DBA used by THE PRIVATE LOCUM SERVICE LTD who runs the site and keeps the Data.
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • Cookies mean small files stored on a users computer or device.

1. Introduction

1.1 This Privacy Policy explains how we use information that you provide to us. In this Privacy Policy “use” means collecting, storing or organizing information.

1.2 In this privacy policy “we” or “us” means The Private Service Ltd. Canwillbebetter is a “DBA” used by The Private Service Ltd who runs the site and keeps the Data. The Private Service Ltd is a company incorporated in England and Wales. “You” means you and includes any other person you represent and on whose behalf you provide information to us.

1.3 We collect information so that we can improve the way we provide products and/or services in the future and so that other customers are better informed before making a purchase.

1.4 Information that you give us, including your opinion about products and/or services and/or our Psychologist, is called “Feedback”. We publish Feedback on our websites canwillbebetter.com and texttherapy.com and/or on our social media presence and/or online marketing.

1.5 Personal information about you, including any information which identifies you as an individual or from which you can be identified by a third party, is referred to as “Personal Information”.

2. Personal Information

2.1 We will not publish any Personal Information on the Website without your previous written consent.

2.2 We will never provide your Personal Information to any Supplier or third party.

3. Storage and Security

3.1 We will keep all Personal Information about you secure. We will not provide any Personal Information to any other person except as permitted under this Privacy Policy or as agreed by you in writing.

3.2 We will destroy any personal Information about you 12 months from when you provide that Personal Information to us or from the last time that you give Feedback or log in to the Website.

4. Access to Personal Information

4.1 You have the right to a copy of the Personal Information we hold about you. If any of this Personal Information is incorrect, we will amend it.

4.2 If you would like a copy of your Personal Information you must complete an “Access Request” by contacting us including your email address. You may also send an Access-Request by post to the address above.

5. Cookies

5.1 When you visit the Website “canwillbebetter.com” you may be asked to accept a cookie (“Cookie”). Cookies allow us to track the way that visitors use our Website. By using and browsing this website, you consent to cookies being used in accordance with this Private Policy.

5.2 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you chat with us, an additional cookie will be saved in your browser. To delete conversation in the chat you must delete this cookie before leaving the website.

5.3 Cookie Purpose. These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your visitor experience, and to make our content relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.

5.3 Third party cookies. Some cookies may be set by third parties when you visit this website. These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties. These cookies are controlled by the third parties, so please check these third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

5.4 Social buttons. If you share our content with friends through social networks – such as Facebook, Google and Twitter – you may be sent cookies from these third party websites. We can’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

5.5 Flash cookies. We may display video content on our website using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. If you wish to disable or delete a Flash cookie, please visit Adobe Flash Player Security Settings. Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

5.6 How to Manage Cookies. You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies. Please bear in mind that if cookies are not enabled on your computer, your activities may be restricted to browsing this website, and certain content may not be available to you.

5.7 Checking which browser you use. If you are using a Windows PC, go to “Help” and select the “About” option. If you are using a Mac, click on the Apple menu within the browser and select the “About” option. Once you know which browser you are using, follow the instructions below to check if you have cookies enabled on your computer:

If you are not happy with the way that we use cookies then you should delete our cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting – “Incognito mode” in Chrome, “In Private” for Internet Explorer or “Private Browsing” in Firefox and Safari etc.).

6. Feedback

6.1 We may publish Feedback on the Website for infinite after we receive it from you.

6.2 Feedback will not include any Personal Information. Only us will know that you are the author of the Feedback.

6.3 After Feedback has been published on the Website we will remove it, or amend it, following a request by you.

7. Information About Children

7.1 Children (anyone aged under 16) may use the Website and provide Feedback and Personal Information to us. However, if you are under 16, your parent or guardian must be aware that you are using the Website and agree to that use.

7.2 These Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please send an email or write to us using the details provided in the Contact Us section, so that we may delete the information.

8. Changes to the Privacy Policy

8.1 When we write to you we will use the most recent email address that you have provided to us (“Email Address”). You can change your Email Address at any time by contacting us with the necessary details

8.2 You agree that any email that is sent to your Email Address will be deemed to have been received 24 hours after we have sent it.

8.3 We may change this Privacy Polity at any time. You agree that this notice may be sent by email.

9. Protecting the Privacy of your fellow Canwillbebetter Users

9.1 During your use of Canwillbebetter™ services, you will not send or otherwise post unauthorized commercial communications (such as spam) on Canwillbebetter.com

9.2 You will not collect users’ content or information, or otherwise access Canwillbebetter.com, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission:

9.3 You will not upload viruses or other malicious code.

9.4 You will not solicit login information or access an account belonging to someone else.

9.5 You will not bully, intimidate, or harass any other User.

9.6 You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.

9.7 You will not provide any false personal information on Canwillbebetter.com, or create an account for anyone other than yourself without permission. You will not create more than one personal profile.

10. General

10.1 In this Privacy Policy a “person” includes a firm, company, unincorporated association or any other legal entity.

10.2 This Privacy Policy is governed by and construed in all respects in accordance with EU law and we submit to the exclusive jurisdiction of the EU Courts.

10.3 This Agreement is personal as between the parties.

WPML

WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.

While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you;

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

iThemes Security – What personal data we collect and why we collect it

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.

Who we share your data with

A QR code image is generated for users that set up two-factor authentication for this site. This image is generated using Google Chart’s API. As part of generating this image, your username is sent to the API. For details about Google Chart’s privacy policy, please see Security and Privacy in Charts.

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

How long we retain your data

Security logs are retained for 14 days.

Where we send your data

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.