FAQ

Common questions about psychotherapy and counselling and how we work. Easy to understand with explanations and examples

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You may wish to embark on a series of counselling sessions for a number of reasons: to gain clarity on an issue, change old patterns, untangle complex personal issues or for self-development. You may seek counselling as a result of a crisis, or you may be encouraged to seek counselling by family members, friends or colleagues.
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[toggle title=»What happens in a counselling session?»]There is no typical counselling session. It is time set aside for you, and what you talk about will vary according to your needs. You are free to discuss what you wish, from everyday events, dilemmas, feelings, thoughts, regrets, aspirations, memories and dreams. Your counsellor will provide a safe environment in which to explore your issues and work towards your self-improvement. If you prefer to approach your issues in a more practical way, then cognitive behavioural therapy may be a good choice.[/toggle]

[toggle title=»What issues can counselling help me with?»]Clients present with wide-ranging problems including anxiety (panic attacks, agoraphobia, generalised anxiety problems, social anxiety, claustrophobia), stress in the work place, work-life imbalances, relationship issues (break-up, divorce, affairs, choosing inappropriate partners, loneliness, life adjustments, marital problems, arguments, jealousy, wedding & premarital issues), sexual problems (impotence, internet/pornography/sex addiction, loss of desire), infertility, trauma (including post-traumatic stress disorder from accidents, rape and other attacks/incidents), obsessive-compulsive disorder, eating problems (including bulimia, binge-eating, negative body image), depression (including suicidal thoughts, low mood, social withdrawal), phobias & fears, addiction, low-self esteem & confidence, addiction & substance misuse, abuse (including verbal and sexual abuse), and bereavement/grief/loss. At our clinic in London, the most common reasons for searching for a counsellor are stress, anxiety, depression and relationship difficulties.[/toggle]

[toggle title=»What kinds of people seek conselling?»]Many types of people can benefit from counselling. Therapy is frequently conducted on a face-to-face level with individuals. However, counselling is also beneficial with couples, families, adolescents, teenagers and children. Counsellors-in-training (supervisees) are usually required to be in supervision with experienced counsellors. Our client group spans across cultures, gender (male, female), sexual orientation (straight, gay, bi-sexual, transsexual), religion (Christian, Catholic, Muslim, Jewish, Atheist and others) and employment groups. We welcome diversity and our discreet and professional counsellors can accommodate a wide client group.
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[toggle title=»How do I start with a psychologist?»]To book a general consultation, please phone, book online or email for an appointment time at our clinic in London.
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[toggle title=»How long should I expect to have to continue counselling?»]The number of counselling sessions depends on you as an individual and your unique presenting issues. A first consultation will enable you to see if counselling is indicated. Usually you will start with six sessions and review after that. Cognitive behavioural therapy is designed to be short term and lasts 6-20 sessions. Psychodynamic, psychoanalytic and existential therapies tend to be longer term and many last for many months or even years. Since our counsellors work privately, you are not limited in the number of sessions you can have.
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[toggle title=»How do I know witch conselling approach is best most suited to me?»]There are a number of established therapeutic approaches to counselling work. These include humanistic counselling (also known as person-centred), psychodynamic psychotherapy, psychoanalytic, existential, gestalt, transactional analysis, cognitive analytical therapy and cognitive behavioural therapy. You may have an idea that a particular approach would be suited to you. If not, you may wish to call us to discuss beforehand, or you can book in for a general consultation to explore your options with an assessment therapist.
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[toggle title=»Will my counselling session be confidential?»]Counselling sessions are confidential with the exception that if you pose a danger to yourself or others, then the relevant parties will be notified.
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[toggle title=»Can a psychologist prescribe medication if needed»]Our psycholgist are not eligible to prescribe medication.
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[toggle title=»Can I speek to a psycholgist before my appointment?»]The first consultation will give you the chance to bring in any questions, to find out more about how you will work together and to discover if you connect. The psychologist do not make themselves available prior to your appointment. If you wish to find out about the psychologist’s background, please read their profiles on the website – ‘The Psychologist’. Whilst the majority of first consultations will proceed to a full course of treatment, neither you nor the psychologist are committed to continue beyond the first counselling consultation session.

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[toggle title=»Will my psychologist be available for me in a crisis?»]Our psychologist will be available to you at your scheduled appointment time. They are not able to provide an emergency service to you, and you will need to seek other resources for help during a crisis. In such cases, you should contact your GP, the Samaritans (08457 909090 www.samaritans.org) or, if necessary, emergency services.

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[toggle title=»Can I use my health insurance to pay for counselling session?»]This depends on the nature of your policy. Do check with your provider to see whether counselling sessions will be covered, how many sessions can be included and if there are any other restrictions. We are in the progress to register with the major health insurance providers – Cigna, Pruhealth, Aviva, BUPA International, etc. Please ask us first, as you will be responsible for any payments accrued regardless of the type of insurance cover you have.

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[toggle title=»Why do I need to attend weekly sessions?»]Regularity is important for productive therapeutic work. The standard format of weekly sessions helps you make gradual and steady progress. In some cases, more or less sessions can be right for you.
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[toggle title=»Why do I have to pay for missed/cancelled therapy sessions?»]If you proceed with therapy sessions after the first consultation, the therapist will reserve the same time slot (of 60/90 minutes) for you each week. Any missed sessions or cancellations will be charged at the full fee. This is so that they can set aside the same time for you each week. The cancellation policy applies to holidays, work commitments, illness and other emergencies. Read our cancellation policy, which will be shared with you prior to your first appointment.

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[toggle title=»How can I pay for a therapy session?»]The therapist will take payment in full at the end of each session by cash or your credit or debit card. You will be invoiced for any missed or cancelled sessions. Invoices must be paid upon receipt. Unpaid bills may be passed on to a debt collection agency.

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[toggle title=»Do you offer concessions, discounts or low-cost therapy?»]Unfortunately our psychologist do not offer concessionary rates, free initial consultations or discounts for block bookings.(the only exception is a free 15 minute phone/skype consultation) In some cases we do have psychology students (with supervision) that are available for lower cost therapy. Please call or email us. Or read our guide on Free/Low Cost Therapy

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[toggle title=»Can I refer someone for counselling?»]Friends, family and colleagues may be very concerned about an individual’s well-being and would like to see them have counselling. It is most helpful if the individual in question can make contact themselves, as it is an important step in acknowledging that they may need assistance. We are able to take enquiries from you on behalf of someone else, but you should have their full consent.

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[toggle title=»Is my psychologist qualified?»]Psycholgoists at CanWillBeBetter are registered and accredited to practise by professional organisations which include:

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[toggle title=»What if I have a complaint about my counsellor?»]Complaints should be raised with the psychologist directly. If you are still not satisfied that your complaint has been addressed, then you should take this up with the counsellor’s accredited body (includes ….). Each psychologist will have professional indemnity insurance as well as a certificate to practise. If you have a query about the room or administrative service, then you can raise this with the Clinical Director who will endeavour to address your concerns
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Even if there is something you have always wanted to know about psychology and can’t find it on canwillbebetter.com, let us know and we promise we’ll do our best to give you the best answer.