PRIVATE INSURANCE

HOW TO USE PRIVATE INSURANCE TO PAY FOR THERAPY

Looking to cover your sessions at Canwillbebetter™ using your insurance company? We will be happy to check your insurance. Share Your Insurance Information Here. We provide optional and complimentary claim handling support as part of our service commitment to you.

We will check your benefits for you in advance of your appointment, so that you will know how much your insurance will cover for your visit, and then we will work to get the therapy fees collected from your insurance company. It is only asked that you kindly give us enough lead time- usually just 24-48 hours is required.

In order for us to help you with your Insurance prosess, we need your necessary authorization to do so. Click here to share your insurance information and to find out what your benefits are!

HOW TO CLAIM ON YOUR PRIVATE HEALTH INSURANCE POLICY

1

READ YOUR POLICY DOCUMENT

Different health insurers have different claims processes. If you’re planning to seek private treatment, read the small print of your policy or check your insurer’s website to see whether there’s specific guidance. Check if your policy covers you for therapy consultations. If it does, how many sessions and check whether you need a referral from your GP or a Psychiatrist.

2

SPEAK TO YOUR GP

(If you dont need a referall from your GP, go to step 3)
Start by speaking to your GP about your condition as you normally would. Your GP can refer you for private treatment. There are two main types of referral;

  • An open referral, where your GP doesn’t address the letter to a specific consultant, or
  • Named referral, where a specialist is listed on the letter.

Read the terms and conditions of your policy to check which one your provider will want.

3

CALL YOUR PRIVATE HEALTH INSURANCE PROVIDER

Next, call your provider and explain the situation. What you’ll need when you call will differ from provider to provider, but consider the following:

  • Your policy number
  • Details of what your GP told you
  • Details of your referral.
  • Details about your condition

Once your insurer has agreed to cover the therapy, please give us your policy number and authorisation code, which we need to book your appointment. Please also ask your insurer the number of sessions that will be covered.

4

CALL YOUR PRIVATE HEALTH INSURANCE PROVIDER (AGAIN) ONCE YOU HAVE SEEN A SPECIALIST

Once you have seen a specialist, call you provider again to let them know what steps will be taken next. Also, make sure you understand how you’ll pay for any consultations or treatment – either you’ll have to pay and claim the money back, or you’ll provider will pay directly.

5

DON’T BE AFRAID TO COMPLAIN

If your claim doesn’t pan out as you expect, or you feel that your insurer has treated you unfairly, don’t be afraid to complain.

Speak to your provider first, but if it isn’t proving helpful (and you have exhausted their complaints process) take the matter up with the Financial Ombudsman Service.

You may also be interested in: Get the best private health insurance (link opens in new window.)

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