FAQ – FREQUENTLY ASKED QUESTIONS

FAQ CANWILLBEBETTER – LONDON ’s NEW SOURCE OF PSYCHOTHERAPY & COUNSELLING

FAQ

Common questions about psychotherapy and counselling and how we work. Easy to understand with explanations and examples

HOW DO I START?

You can contact CanWillBeBetter by email at info @ canwillbebetter.com, chat with us or telephone us. We will do our best to get back to you within 24 hours and answer any questions you may have regarding the therapy process.

HOW DO I KNOW IF I NEED COUNCELLING / THERAPY?

Are you thinking about having therapy? Do you sometimes feel really low and feel like you need to speak to someone as soon as possible. Then the next day you feel ok and the thought of ringing a Psychologist goes away. But the issues that made you feel low are still there and you inevitably feel worse again in a few days time. You may wish to embark on a series of therapy sessions for a number of reasons: To gain clarity on an issue, change old patterns, untangle complex personal issues or for self-development. You may seek counselling as a result of a crisis, or you may be encouraged to seek counselling by family members, friends or colleagues.

If you’re still not sure about therapy, the best way for things to become clearer is to book an initial session with a Psychologist. That way you can find out more about how therapy and counselling works and the Psychologist can help you decide if it would be useful for your particular situation.

HOW CAN THERAPY & COUNSELLING HELP

Therapy & counselling can help you deal with and overcome issues that are causing emotional pain or making you feel uncomfortable.
It can provide a safe and regular space for you to talk and explore difficult feelings. The Psychologist is there to support you and respect your views. They won’t usually give advice, but will help you find your own insights into and understanding of your problems.

Therapy and counselling can help you:

  • Cope with a bereavement or relationship breakdown
  • Cope with redundancy or work-related stress
  • Explore issues such as sexual identity
  • Deal with issues preventing you achieving your ambitions
  • Deal with feelings of depression or sadness, and have a more positive outlook on life
  • Deal with feelings of anxiety, helping you worry less about things
  • Understand yourself and your problems better
  • Feel more confident
  • Develop a better understanding of other people’s points of view

HOW DOES THERAPY WORK?

Therapy, also called psychotherapy or counseling, is the process of meeting with a Psychologist to resolve problematic behaviors, beliefs, feelings, relationship issues, and/or somatic responses (sensations in the body). Therapy helps you connect with these emotions in a safe and healing way. Building trust with your Psychologist takes time and is an important element of the therapy relationship. It is important that you feel safe in order to share your experiences with your Psychologist.

WHAT HAPPENS IN A COUNSELLING SESSION?

There is no typical counselling session. It is time set aside for you, and what you talk about will vary according to your needs. You are free to discuss what you wish, from everyday events, dilemmas, feelings, thoughts, regrets, aspirations, memories and dreams. Your counsellor will provide a safe environment in which to explore your issues and work towards your self-improvement. If you prefer to approach your issues in a more practical way, then cognitive behavioural therapy may be a good choice.

HOW LONG AND HOW OFTEN ARE THE THERAPY SESSIONS?

We offer 60 and 90 -minute counselling sessions with the frequency to be determined by you.

WHAT ISSUES CAN COUNSELLING HELP ME WITH?

Talking therapies such as counselling can be used to help with many different mental health conditions, including:

  • Anxiety (panic attacks, agoraphobia, generalised anxiety problems, social anxiety, claustrophobia),
  • Stress in the work place,
  • Work-life imbalances,
  • Relationship issues (break-up, divorce, affairs, choosing inappropriate partners, loneliness, life adjustments, marital problems, Arguments, jealousy, wedding & premarital issues),
  • Sexual problems (impotence, internet/pornography/sex addiction, loss of desire), infertility, trauma (including post-traumatic Stress disorder from accidents, rape and other attacks/incidents),
  • Obsessive-compulsive disorder,
  • Eating problems (including bulimia, binge-eating, negative body image),
  • Depression (including suicidal thoughts, low mood, social withdrawal),
  • Phobias & fears, addiction,
  • Low-self esteem & confidence,
  • Addiction & substance misuse,
  • Abuse (including verbal and sexual abuse)
  • Bereavement/grief/loss.

WHAT KIND OF PEOPLE SEEK CONSELLING?

Many types of people can benefit from counselling. People like you and me. Therapy is frequently conducted on a face-to-face level with individuals. However, counselling is also beneficial with couples, families, adolescents, teenagers and children.

Our client group spans across cultures, gender (male, female), sexual orientation (straight, gay, bi-sexual, transsexual), religion (Christian, Catholic, Muslim, Jewish, Atheist and others) and employment groups. We welcome diversity and our discreet and professional Psychologist can accommodate a wide client group.

HOW DO I START WITH A PSYCHOLOGIST?

To book a general consultation, please phone, book online or email for an appointment time at our clinic. Krisztina Luras – Chartered Psychologist and Clinical Psychologist offers a free 15-minute no obligation consultation (click here) to help you better understand her approach and to see how therapy can be good for you.

HOW LONG SHOULD I EXPECT TO HAVE TO CONTINUE COUNSELLING?

The length of therapy vary depending on your specific needs and circumstances. Some come to therapy with a specific issue or concern, and a brief solution-focused therapy may be the right fit. Normaly that can last from six to eight sessions. Some come to therapy to explore issues that seem to run a little deeper. They might engage in therapy for several months or even years.

You and your Psychologist can discuss how many sessions may be right for you. Factors to consider include:

Type of disorder or situation
Severity of your symptoms
How long you’ve had your symptoms or have been dealing with your situation
How quickly you make progress
How much stress you’re experiencing
How much support you receive from family members and other people
Regardless of why you are seeking therapy or the type of therapy you are doing, it is important to remember that, ultimately, it is your decision as to when you stop therapy.

If you are unsure about what you need/want by way of length of treatment, you might raise the question with your Psychologist to get his/her thoughts. It can also be helpful to discuss your goals of therapy with your therapist. Clarifying what you want from therapy can help you figure out if you have met your goals and when you are ready to stop therapy.

WILL MY PSYCHOLOGIST GIVE ME ADVICE OR TELL ME WHAT TO DO?

Your Psychologist try not to offer advice. At times, a therapist may make suggestions regarding other resources that might be beneficial to you. Often times through the process of therapy, the client acheives greater clarity in order to move forward.

As you go through the therapy process, your Psychologist may ask you to do some “homework” — activities, reading or practices that build on what you learn during your therapy sessions — and encourage you to apply what you’re learning in your day-to-day life.

Your Psycholgist’s approach will depend on your particular situation and preferences.

HOW DO I KNOW WITCH CONSELLING APPROACH IS BEST MOST SUITED TO ME?

There are a number of established therapeutic approaches to counselling work. These include humanistic counselling (also known as person-centred), psychodynamic psychotherapy, psychoanalytic, existential, gestalt, transactional analysis, cognitive analytical therapy and cognitive behavioural therapy. You may have an idea that a particular approach would be suited to you. If not, you may wish to call us to discuss beforehand, or you can book in for a general consultation to explore your options with an assessment therapist.

WILL MY COUNSELLING SESSION BE CONFIDENTIAL?

Counselling sessions are confidential with the exception that if you pose a danger to yourself or others, then the relevant parties will be notified.

CAN A PSYCHOLOGIST PRESCRIBE MEDICATION IF NEEDED

Our psycholgist are not eligible to prescribe medication.

CAN I SPEEK TO A PSYCHOLGIST BEFORE MY APPOINTMENT?

The first consultation will give you the chance to bring in any questions, to find out more about how you will work together and to discover if you connect. The psychologist do not make themselves available prior to your appointment. If you wish to find out about the psychologist’s background, please read their profiles on the website – ‘The Psychologist’. Whilst the majority of first consultations will proceed to a full course of treatment, neither you nor the psychologist are committed to continue beyond the first counselling consultation session.

WILL MY PSYCHOLOGIST BE AVAILABLE FOR ME IN A CRISIS?

Our psychologist will be available to you at your scheduled appointment time. They are not able to provide an emergency service to you, and you will need to seek other resources for help during a crisis. In such cases, you should contact your GP, the Samaritans (08457 909090 www.samaritans.org) or, if necessary, emergency services.

CAN I USE MY HEALTH INSURANCE TO PAY FOR COUNSELLING SESSION?

This depends on the nature of your policy. Do check with your provider to see whether counselling sessions will be covered, how many sessions can be included and if there are any other restrictions. We are in the progress to register with the major health insurance providers – Cigna, Pruhealth, Aviva, BUPA International, etc. Please ask us first, as you will be responsible for any payments accrued regardless of the type of insurance cover you have.

DO I NEED TO ATTEND WEEKLY SESSIONS?

Regularity is important for productive therapeutic work. In some cases, more or less sessions can be right for you.

WHEN DO I KNOW I AM FINISHED WITH THERAPY?

It depends on the overall goal of the therapy. If the goal is symptom alleviation, a reduction of the symptoms will be a strong indicator of when you have finished your therapy.

However, there is always further possibilities in therapy to grow and work on the self. At times, it is strongly recommemded to take a brak during a longer therapy process in order to process and integrate new insights and newly acquired coping skills and strategies. Practice Will make you the master of your Life!

WHY DO I HAVE TO PAY FOR MISSED/CANCELLED THERAPY SESSIONS?

Therapy is about helping people to develop a sense of awareness about themselves and how their actions impact those around them.

Therapy tends to be most helpful to people who view their appointments as an important and valuable component of their lives. And for most people, money equals value. When people are willing to make therapy a priority and accept the financial commitment involved, they tend to experience greater and quicker growth and positive change.

Read our cancellation policy, which will be shared with you prior to your first appointment.

HOW CAN I PAY FOR A THERAPY SESSION?

The Psychologist will take payment in full at the end of each session by cash or your credit or debit card. You will be invoiced for any missed or cancelled sessions. Invoices must be paid upon receipt. Unpaid bills may be passed on to a debt collection agency. If you book online, you can Pay when booking with your credit or debit card.

DO YOU OFFER CONCESSIONS, DISCOUNTS OR LOW-COST THERAPY?

Unfortunately our psychologist do not offer concessionary rates or free initial consultations (the only exception is a free 15 minute phone/skype consultation). We do offer discounts for block bookings. In some cases we do have psychology students (with supervision) that are available for lower cost therapy. Please call or email us for more info.

CAN I REFER SOMEONE FOR COUNSELLING?

Friends, family and colleagues may be very concerned about an individual’s well-being and would like to see them have counselling. It is most helpful if the individual in question can make contact themselves, as it is an important step in acknowledging that they may need assistance. We are able to take enquiries from you on behalf of someone else, but you should have their full consent.

IS MY PSYCHOLOGIST QUALIFIED?

Psycholgoists at CanWillBeBetter are registered and accredited to practise by professional organisations which include:

WHAT IF I HAVE A COMPLAINT ABOUT MY COUNSELLOR?

Complaints should be raised with the psychologist directly. If you are still not satisfied that your complaint has been addressed, then you should take this up with the counsellor’s accredited body (includes ….). Each psychologist will have professional indemnity insurance as well as a certificate to practise. If you have a query about the room or administrative service, then you can raise this with the Clinical Director who will endeavour to address your concerns

WHAT IS THE DIFFERENCE BETWEEN A PSYCHOLOGIST AND A PSYCHIATRIST?

Psychologists have a degree in Psychology and then a three year post graduate doctoral qualification. A Psychiatrist is medically trained as a doctor and then completes a one year Psychological medicine qualification

Even if there is something you have always wanted to know about psychology and can’t find it on canwillbebetter.com, let us know and we promise we’ll do our best to give you the best answer.