CLIENT INFORMATION

#CLIENTINFORMATION • Canwillbebetter™ – YOUR NEW SOURCE OF PSYCHOTHERAPY AND COUNSELLING IN LONDON

WELCOME TO OUR CLIENT INFORMATION PAGE

This page sets out information about becoming a new client of Chartered Psychologist and Clinical Psychologist Krisztina Lurås at CanWillBeBetter. If you have any questions, you are welcome to call, email or chat with us.

OPENING TIMES

Opening times are:
8:00am – 6:30pm, Monday – Friday

If you would like a therapy session, you can book an appointment for any time between these times.

To book click here.

OUT OF HOURS

If you require out of hours therapy attention, please contact our on-call service on (coming soon).

This service is designed for urgent and emergency therapy care only. Non-urgent or administrative enquiries will usually be referred to the next working day.

PATIENT REGISTRATION

Client information: Register as a client at Canwillbebetter

Join our Practice and benefit from the specialist and dedicated care we offer. To register with our practice, please click here: New Client Registration Form and complete your details. If you already have made an reservation with us, you will receive this link by e-mail.

If you haven’t already made an reservation, feel free to make one here: online booking.

Thank you.

RATES AND PAYMENTS

Client information: Rates represent payment for the psycholoist’s professional knowledge and experience. They also support between-session consultations and outside work done to support the therapeutic relationship and progress.

Rates are payable when making a online booking or on the day of consultation. We accept debet and credit cards or cash.

Individual therapy £110
Couple’s therapy £150
Medico-legal work £100
Health insurance psychologist £130 – £200

Charges to health insurance companies are higher due to the administrative tasks involved. The health insurance rates are indicative only.

Initial telephone consultation free of charge

Individual therapy £160
Couple’s therapy £200
Online therapy with Skype/ thera-LINK: 1 hour £100
All you can text therapy – 30 days £200

Get 10% discount.

Use this cupon code when booking and paying online to get your 10% discount: TIMEFORCHANGE

Please note: We have a policy to charge the full fee if the cancellation occurs within 48 hours of the time of the consultation.

CANCELLATIONS

Client information: It can sometimes be difficult to fill appointments which are cancelled at the last minute or if someone fails to turn up. To discourage this, we have a policy to charge the full fee if the cancellation occurs within 48 hours of the time of the consultation.

CHAPERONES

Clients are welcome to bring a friend or relative with them to consultations should they wish.

COMPLAINTS PROCEDURE

Client information: Should a client be unhappy about any of the services or care that we have provided, a complaints procedure has been set up, ensuring all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned.

Patients are welcomed to contact the manager at any time to register a complaint or discuss any concerns that they have about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to mutual satisfaction.

Patients who are unhappy with the outcome of an informal discussion, or would like their complaint investigated more fully, can make a formal written complaint to the Clinic. We will acknowledge receipt of the complaint within 5 working days.

Complaints about clinical matters will be investigated by the Partners, and where relevant, any other visiting practitioner with practising privileges who may be connected with the complaint. Administrative complaints will normally be investigated by the Manager. Every effort will be made to complete these investigations within two week. After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved.

A full response in writing, setting out the conclusion of the investigation and any action, is to be made within 30 working days of receipt of the complaint.

Further information and a full copy of the complaints procedure can be obtained from the manager on request.

CONFIDENTIALITY

Canwillbebetter comply with the Data Protection Act and the Access to Records Act. We take our duty to protect the confidentiality and security of personal information very seriously and we make every effort to ensure that patient confidentiality is maintained at all times by all members of staff.

All staff working with therapy and counselling are subject to stringent confidentiality requirements and no information from your record will be released to third parties without your specific consent.

Canwillbebetter use sophisticated software, specially tailored to our needs. We run a completely secure paperless data storage system. All appointments and consultations are processed electronically, and session notes and correspondence immediately scanned onto a patient’s file. This ensures the highest quality of our client’s electronic Protected Health Information (ePHI) – technical, administrative, and physical. Such electronic data are backed up daily, encrypted and protected by passwords that must meet the Complexity Requirements Policy to ensure confidentiality in line with national guidelines.

Access to health records

You have the right to see and have access to your medical records and may request a copy of your records at any time, subject to a small administrative charge.

If you require access to your medical records please ask to speak to your Psychologist, the Practice Manager or contact Reception.

Concerns

If you have any concerns regarding the confidentiality of your personal medical records, or you would like further information, please do not hesitate to discuss this with your Psychologist or the Practice Manager.

Read: Client Confidentiality In Therapy.

DISABLED ACCESS

Client information: Unfortunately there are stairs in our building which make access for some disabled people difficult. Consultations and assessments at other appropriate locations can be arranged.

EQUALITY AND DIVERSITY

Canwillbebetter’s approach to Equality and Diversity
Managing Equality and Diversity at Canwillbebetter.com is a core value of the organisation which aims to recognise and value people as individuals for moral, social and business reasons. The clinic aims to promote a working environment that:

  • Is free from unfair discrimination in all processes and procedures relating to recruitment, selection, training, promotion and employment
  • Recognises the talents and resources which staff members, as individuals, bring to the organisation.
  • Fulfils its social and legal obligations and responsibilities to its staff.
  • Ensures no patient/service user, employee or prospective employee is discriminated against.
  • Addresses equality and diversity issues strategically.

TYPES AND DURATION OF THERAPY

Krisztina Lurås is a Chartered Clinical Psychologist & Accredited Member of the British Psychological Society (UK). Krisztina Lurås’s approach to therapy is with respect, tolerance and deep understanding of our ‘small differences and great similarities’ as people. Central is also working with clients from different backgrounds, ethnic -and cultural affiliation and language. Interdisciplinary background and education. Broad experience in evidenced based forms of therapy:

  • Cognitive-Behavior Therapy (CBT),
  • Psychodynamic therapy forms
    • Intensive Short-Term Psychodynamic Therapy (ISTDP),
    • Interpersonal Therapy
    • Existential-Humanistic Therapy.

The duration of treatment is highly variable and depends on many factors, including the goals you have, your experience with therapy and the challenges we are managing. You may benefit from a number of different therapeutic strategies and techniques. To learn more about this, read the What Really Happens in a Therapy Session.

INSURANCE

Looking to cover your sessions at CanWillBeBetter via your insurance company? We will be happy to check your insurance and provide optional and complimentary claim handling support as part of our service commitment to you.

24-48 Hours

We will check your benefits for you in advance of your appointment, so that you will know how much your insurance will cover for your visit, and then we will work to get the therapy fees collected from your insurance company. It is only asked that you kindly give enough lead time- usually just 24-48 hours is required.

In order to maintain the highest level of care and confidentiality, Chartered Psychologist and Clinical Psychologist Krisztina Lurås does not accept insurance directly. This is because working directly with insurance companies poses problems to treatment, such as issues related to confidentiality, reduced fees, and the requirement to label the patient with a mental health diagnosis. Although Krisztina Lurås does not accept insurance directly, she will gladly submit claims to your insurance company so that you can collect whatever reimbursement is available to you. If you would like help determining what your insurance benefits are, please contact our office and we will help you to get this information.

Ready to Get Started?

To find out what kinds of therapy services the office of Chartered Psychologist and Clinical Psychologist Krisztina Lurås can offer you, share your insurance information here.

You may also schedule a 15-minute phone consultation by clicking here.

CLIENT INFORMATION • Canwillbebetter™